Privacy Policy
Updated & reviewed on: 10.10.2024
At Alhaqiqa, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services, including our website (Alhaqiqa.uk), booking platform (Calendly), and contact form.
1. Information We Collect
Personal Information: When booking a session through Calendly or filling out the contact form, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide.
Booking Data: Information related to your appointments, including the date, time, and type of session booked.
Technical Information: We collect information such as your IP address and browser type for security and performance reasons. Our contact form is protected by Google reCAPTCHA, which collects information to ensure the form is used appropriately.
Analytics Data: We use Google Analytics to track and analyze website traffic and user interactions. This may include data on how you use our site, such as pages visited, time spent on each page, and the source of traffic. This information is collected anonymously and is used to improve website performance and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
To manage and schedule your appointments through Calendly.
To communicate with you regarding your sessions or any inquiries submitted through our contact form.
To improve the functionality and security of our website.
To analyze website traffic and optimize user experience through Google Analytics.
For internal record-keeping and administrative purposes.
To comply with any legal obligations.
3. Sharing of Information
We do not sell, rent, or lease your personal information to third parties. Your information is only shared in the following cases:
With our booking platform provider (Calendly) to facilitate appointments.
With relevant service providers for the purpose of website hosting, maintenance, and analytics, ensuring your information is secure.
Google Analytics may collect data to track website performance. However, this data is anonymized and does not include any personally identifiable information.
If required by law, or to protect the rights, property, or safety of our clinic, clients, or others.
4. Security
We are committed to ensuring that your information is secure. We use industry-standard security measures to protect your data, including encryption, firewalls, and secure storage systems.
5. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request that your personal data be corrected, updated, or deleted.
Withdraw your consent to data processing at any time.
6. Cookies and Analytics
Our website uses cookies to enhance your experience and improve functionality. We also use Google Analytics to track website performance and understand user behavior. You can control your cookie preferences through your browser settings, and you may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions or concerns regarding our Privacy Policy or how your information is handled, please contact us through the form on our Contact Us page.